AG James Secures Nearly $2 Million For U.S. Gas & Electric Consumers After False Promises Of Savings

U.S. Gas & Electric Overcharged New Yorkers, Despite Promising Savings, and
切换消费者的能源服务提供商未经同意

NEW YORK – New York 总检察长莱蒂茨亚·詹姆斯 today announced she has secured $1.95 million in restitution from energy service company U.S. Gas & Electric, Inc. (USG&E) for engaging in deceptive business practices against tens of thousands of New York consumers. USG&E’s dishonest actions resulted in New York consumers paying more for energy services — in many cases hundreds of dollars each year.

“U.S. Gas & Electric took advantage of tens of thousands of innocent New Yorkers, fleecing them out of millions of dollars,” said 总检察长莱蒂茨亚·詹姆斯。 “我们不仅确保归还谁被扯掉纽约人,但我们将继续努力,深挖能源服务行业的欺诈和欺骗。这种解决应发出明确的信息,以能源产业,我们会争取认为骗取纽约人走出自己辛苦赚来的钱负责公司“。 

购买天然气和电力的时候,消费者有两种选择:1)直接从电力公司购买或2)通过在公开市场上购买能源的能源服务公司(ESCO)签订合同购买和再卖给能源消费者。因为节能服务公司购买电力,他们提供给他们的客户来自同一来源的公用事业公司气体,有一个由能源服务公司和公用事业提供的电力和天然气之间没有质的区别。

The USG&E investigation revealed that USG&E was an ESCO that engaged in numerous false, misleading, and deceptive practices that caused consumers to pay more for their gas and electricity. In particular, the investigation found that USG&E: 

  • 引诱消费者储蓄的虚假和误导性的承诺,而事实上,很多消费者看到了他们的天然气和电费切换到USG后涨
  • Signed up consumers with USG&E without the consumers’ consent;
  • 歪曲本身为代表的实用程序;
  • 违反了联邦和各州不叫法律;和
  • 提供客户服务的不足。 

The settlement announced today requires USG&E to pay $1,950,000 as restitution to consumers. The settlement also requires USG&E to take measures to prevent deceptive practices in the future, including: 1) ensuring the adequate training of customer service representatives, 2) recording telephone communications between customers and sales representatives that result in a sale, 3) refraining from employing misleading marketing and advertising practices that imply savings, 4) regularly monitoring customer service calls, and 5) appropriate disciplinary procedures for violations of the law.

New Yorkers who bought electricity from USG&E may be eligible for a refund if they were subject to certain deceptive practices. New York consumers can 提交投诉在线 或致电(800)771-7755,并给消费者的欺诈行为代表了解更多信息说话。

Today’s settlement with USG&E is part of the Office of the New York Attorney General’s long-standing, ongoing investigation into ESCOs. Investigations into this industry have resulted in ESCOs paying millions of dollars in restitution and penalties. In the last five years, the Office of the New York Attorney General has recovered over $4 million in settlements from four ESCOs. 

消费者可以通过记住下面的提示保护自己免受不法节能服务公司:

  • 你不必选择节能服务公司提供您的燃气或电力。您可以选择使用您的公用事业公司为您的直接供应商。
  • 如果您收到了能源服务的报价,请确保您了解的报价是否是从您的公用事业公司或能源服务公司。
  • 请确保您了解节能服务公司的合同是否涉及提前终止费,如果是这样,该费用可能是什么。确保你也知道你的合同中的承诺。
  • 接受任何报价之前,请ESCO向您展示如何其率在过去一年中每个月过程中与您的公用事业的价格进行比较。这可以帮助你判断竞争力如何ESCO的费率可能是在未来。
  • 请记住,你有,如果你改变主意取消节能服务公司的合同,没有义务,在三天之内的权利。
  • 如果你是一个营销人员的行为不舒服,结束谈话的请求查看他们的提议,以书面形式,所以你可以回到他们当你做出没有任何压力的决定。
  • 如果你收到通知,你的服务被切换到节能服务公司,并且没有授权的开关,请与市电并立即ESCO告诉他们停止开关。如果你是无法得到取消了ESCO开关,请与纽约公共服务委员会在1-888-697-7728。

The U.S. Gas & Electric investigation was handled by Assistant Attorneys General Christopher L. McCall and Kate Matuschak of the Consumer Frauds and Protection Bureau, under the supervision of Deputy Bureau Chief Laura J. Levine and Bureau Chief Jane M. Azia, with assistance from Data Analyst Anushua Choudhury in the Research and Analytics Department. The Consumer Frauds and Protection Bureau is part of the Division of Economic Justice, which is led by Chief Deputy Attorney General Christopher D’Angelo.